Privacy Policy

Prello Media Contacts ("Prello," "we," "us," or "our") is a product of Heirloom Public Relations LLC, a Tennessee limited liability company. We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what we collect, how we use it, and your rights as a user of the Prello app and any associated websites or services. By using Prello or signing any agreement with Heirloom Public Relations LLC, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

When you create an account or use Prello, we may collect: account information such as your name and email address, password (stored in encrypted form — we never store plain-text passwords), usage data including search queries, contacts viewed, and media lists you create, device information such as device type and operating system version, subscription and billing status (note: payment processors handle all transactions — we do not store your credit card or financial information), and/or any personal contacts you choose to add manually to the app.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to: create and maintain your Prello account, provide access to the media contact database and all app features, process and manage your subscription, send you product updates, feature announcements, and relevant communications (you may opt out at any time), improve the app based on usage patterns, respond to your support requests, and comply with applicable legal obligations.

3. HOW WE STORE AND PROTECT YOUR INFORMATION

Your data is stored on secure servers. We use industry-standard encryption and security practices to protect your information from unauthorized access, disclosure, or loss. We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

4. THIRD-PARTY SERVICES

Prello may use third-party tools to help operate and improve the app, including payment processors for subscription management, analytics providers to understand app usage, and backend hosting providers for data storage and infrastructure. These third parties are contractually required to handle your data securely and only for the purposes we specify.

We do not sell your personal information to any third party. Ever.

5. YOUR RIGHTS AND CHOICES

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and associated data, opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly at [email protected]

6. CHILDREN'S PRIVACY

Prello is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove it.

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the app before the changes take effect. Your continued use of Prello after any update constitutes your acceptance of the revised policy.

8. CONTACT US

Prello Media Contacts, a product of Heirloom Public Relations LLC, Columbia, Tennessee

Email: [email protected], Website: heirloompr.com